If you have questions about an open order, then use Control Center to find the name and phone number for your order contact as well as the expected completion date. Dive deeper, beyond the order summary page, and click through your orders to view individual milestones such as what phase the order is in. If you know exactly what you need to purchase, then shop Lumen Marketplace from within Control Center for a 100% digital buying experience.Īfter ordering, view all your open orders and track their progress from Control Center. Not everyone needs to speak with a sales representative. Read on to find out how different features in Control Center could save you time and drive efficiency for your organization. Our self-service portal puts you in the driver’s seat, providing everything you need for a complete digital service-management experience. View our billing commencement policy.If you’re a Lumen customer, then you should be using Lumen ® Control Center. Billing then begins three days after the service commencement date. If you have activated services, then Lumen will schedule activation slots directly with you. Activate: If you ordered plug and play services, you must connect your equipment to the Lumen demarcation and self-activate using our self-activation guide.Get prepared by taking a look at our local contacts guideline and site preparation guide. Confirm: Lumen gather technical information from your primary order contact to enable timely, accurate delivery.Outlined below are the key order journey stages related to your service delivery: To help you prepare for your new installation or modification order, visit our Readiness site. Dedicated technology architect for your account: client technology architect (CTA).Dedicated service engineer for your account: technical service engineer (TSE).Dedicated operational support for your account: technical operations manager (TOM).Service management for your account: client service partner (CSP).Lumen also offer highly recommended professional services which can purchased at anytime for a small recurring fee by emailing These professional services have been outlined below: Billing support for your service: Billing Desk.Repair support for your service: Operations Centre.Delivery of your order: service delivery manager (SDM).Processing of your quote and order creation: sales processing specialist (SPS).Design of your service: sales engineer (SE).Account management and renewals: customer success professional.Sales or product migrations: account manager.The service is ready for you to manage and will be supported by the Lumen operations team moving forward.īelow are standard contacts for every Lumen account depending on your request: Manage: Once your service is passing traffic, the delivery is marked complete.View our billing commencement policy here. Build & Test: Lumen completes the logical build and configuration of your service before testing thoroughly.Design: Lumen reserves network resources, finalises your configuration requirements and conducts a site survey if necessary before confirming your delivery date.Get prepared by taking a look at our local contacts guidelines and site-preparation guide. Outlined below are the key order-journey stages related to your service delivery: (If you have ordered SD-WAN services, please read our specific SD-WAN readiness page.) Lumen Solutions for Zoom for Government.Unified Communications and Collaboration (UC&C) Unified Communications and Collaboration (UC&C).
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